WHAT IS OUR RETURN POLICY
If you are not satisfied with your purchase please contact us for a ‘Return Merchandise Authorization’ (RMA) request within 15 business days of the receipt of the product. If your item is returned unused with the original packaging and box, we will exchange it, offer you store credit, or offer you a refund, ( less 15% restocking fee ) and original shipping cost based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. We can not refund shipping cost so please take that into consideration when ordering and returning.
Please note that we do not permit the return of the following items:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been altered or used after receipt.
3. Items that have custom paint or top sheets or used for photographic purposes.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
